01

Information We Collect

When you shop with us or interact with our store, we may collect:

• Contact details — name, email, phone number, shipping and billing address
• Order information — items purchased, payment method (processed securely via Shopify Payments), order history
• Device & browsing data — IP address, browser type, pages visited, referring site (via cookies and analytics tools)
• Communications — messages you send us via email, Instagram, or Facebook

02

How We Use Your Information

• To process and fulfill your orders, including shipping and customs documentation
• To respond to customer service requests and size-correction cases
• To send order updates, shipping confirmations, and (if opted in) marketing emails
• To improve our website, products, and customer experience
• To detect and prevent fraud

03

Sharing Your Information

We do not sell your personal information. We share data only with trusted third parties who help us run our business, including:

• Shopify — our e-commerce platform and payment processor
• Shipping carriers — to deliver your order and complete customs clearance
• Marketing & analytics tools (e.g. Meta/Facebook Pixel, email platforms) — to understand site traffic and run ads, only where legally permitted

Each of these providers only receives the information needed to perform their service.

04

Cookies

Our site uses cookies to keep your cart working, remember your preferences, and understand how visitors use the site. You can disable cookies in your browser settings, though some features may not work properly as a result.

05

Data Retention

We keep your order and account information for as long as needed to fulfill orders, meet legal and tax obligations, and resolve disputes. You may request deletion of your data at any time — see Section 7.

06

EU Customers — Your Rights (GDPR)

If you're located in the EU, you have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Object to or restrict certain processing
• Request a copy of your data in a portable format
• Withdraw marketing consent at any time

To exercise any of these rights, contact us using the details below.

07

Contact Us

For questions about this policy or your personal data, reach out to us at support@donailsart.com or via our Instagram/Facebook.

one shop – every nail vibe

Donailsart · support@donailsart.com